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How
It Works
Live help from Technical Support Reps! How it works...
Here's how to get live computer help right on your desktop:
- Tell us what you need. Type your question as specifically as you can, then click the button.
- Get the quick download. The screen-sharing plug-in automatically downloads onto your computer.
- Meet your Technical Support Rep in real time. Your Technical Support Rep helps you directly on your computer, as if he or she were sitting right next to you.
- How? The screen-sharing plug-in lets both you and your Technical Support Rep communicate via a Chat window, see your computer screen, share your mouse and keyboard and draw on your screen using the special Whiteboard feature.
System And Network Requirements
For a support representative to view a customer's desktop, the customer should meet these requirements:
- Requires 28.8Kbps or greater connection, 56K recommended
- Requires ability to make direct outgoing TCP connections, or availability of a SOCKS server or an HTTP proxy
- Requires Pentium-class PC running Windows 95, 98, 2000, Me, NT 4.0 or XP
For a customer to view a support representative's desktop, the customer should meet these requirements:
- Requires Windows 95 (WinSock 2 Recommended), 98, 2000, Me, NT 4.0 or XP
- Requires ability to make direct outgoing TCP connections, or availability of a SOCKS server
- Requires IE 4.0 or later, Netscape 4.0 or later or Firefox 1.0 or later
- Recommend minimum of Pentium 300 with 64 MB of RAM
- Recommend stable Internet connection with 56K or better
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