IPOne™ CONTACT CENTER
About Contact Center
IPOne™ Contact Center is a Small Business Solution that routes the right call to the right person at the right time to achieve business objectives.
IPOne™ Contact Center allows distributed workplaces, groups or individual employees that are based in diverse geographic locations to receive incoming call activity based on shared business logic. Contact Center utilize predefined call routing objectives, menu driven auto-attendants, time of day/night routing and profile of calling party to support Small Business multi-divisional operations.
Benefits
- Manage performance through Agent or Station login/logout
- Call detail and recording for backup, compliance and teaching
- Call supervision and status reporting
- Custom mixing of announcements, greetings and music per call group
- Multiple language support
- Call redirect and sequential ringing to remote or mobile devices
Example Customer
- Travel Agent directing incoming calls to appropriate Agent or ticket-office
- Help Desk that routes specific calls based on tiered support, caller and time of day
- Brokerage Firm needing custom messages while calls route to specific Broker
Learn More
To speak with a DoubleHorn representative and learn more, please email or call us
