CUSTOMER SUPPORT SURVEY

Thank you for signing up for new service with DoubleHorn. In order to provide the best quality service, we would like to know what you think of our support. Please complete the below survey to better our service.

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Contact Name:

1) Rate the accuracy and effectiveness of the resolution for your service impacting issue.

• Very Dissatisfied
• Dissatisfied
• Satisfied
• Very Satisfied

2) Rate the total time it took to resolve your issue.

• Very Dissatisfied
• Dissatisfied
• Satisfied
• Very Satisfied

3) Rate the ability of our Service Operations personnel while assisting in resolving your issue.

• Very Dissatisfied
• Dissatisfied
• Satisfied
• Very Satisfied

4) Rate the Operations Technicians ability to identify your problem.

• Very Dissatisfied
• Dissatisfied
• Satisfied
• Very Satisfied

5) Rate the accessibility and response of the Operation Technician.

• Very Dissatisfied
• Dissatisfied
• Satisfied
• Very Satisfied

6) Rate the courtesy and positive attitude of the Operation Technician.

• Very Dissatisfied
• Dissatisfied
• Satisfied
• Very Satisfied

7) Rate the overall service provided by the Operation Technician.

• Very Dissatisfied
• Dissatisfied
• Satisfied
• Very Satisfied

8) Rate your overall satisfaction with DoubleHorn Communications Support Services.

• Very Dissatisfied
• Dissatisfied
• Satisfied
• Very Satisfied

9) How likely are you to recommend DoubleHorn Communications Services?

• Not Likely
• Likely
• Already Have

10) Please send us your comments so that we can assure better service in the future.